![]() At this point, I initiated an online chat with a technical support person from Mozy. But when I opened the Mozy client, there was no “restore” tab. The online documentation mentioned a “restore” tab in the Mozy client, so I downloaded the software. The only documentation was lengthy and confusing I could find no simple steps to begin restoring my files in a similar manner (set-it-and-forget-it) as they had been backed up. When our hard drive crashed last month, the first thing I did, after getting the computer back up and running, was to visit to figure out how to restore my hard drive. The computer is only two years old and has a 2GHz processor and plenty of memory. And again, it’s not as if our computer is a dinosaur. It just sits their and churns 5 to 10 minutes while the dialog box opens up. Once their software was installed on our computer, to get into the configuration and setup area took way too long. The other way in which Mozy is slow is in regard to the responsiveness of their software. We also had a 100 GB external hard drive, and combined it took nearly two months, with our computer turned on all day and all night, to complete the backup. We have a cable modem with service through Comcast it is about as fast an internet connection as a residence can get. And the problem was not our internet connection. Our 250 GB hard drive took over a month to back up, and that was with us leaving our computer running 24/7. One, the backup process takes an inordinate amount of time. But when we really needed Mozy, they completely failed us, they admit no wrong, and do nothing to try to make up for our loss. ![]() We starting using Mozy’s services at the beginning of the year, and it initially gave us great comfort to know that everything was backed up. For $5 a month, Mozy will backup the files on your computer and have them available to re-download in case your hard drive crashes. For those who don’t know, Mozy is an online hard drive backup service. Sorry for using my political blog for a personal issue, but I wanted to get the word out to as many people as possible to have a backup for your backup if you are using Mozy. My advice: go with an external hard drive to back up your computer, and save yourself the wasted time, money, headaches and heartaches when Mozy fails to meet your expectations. Their customer and technical support is awful, but the real disappointment is that some of our files were not available to restore. My wife and I have had a miserable experience with Mozy over the last month since our hard drive crashed. Avoid Mozy, Use an External Hard Drive for Backup
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |